Record and track system changes, maintenance issues or bugs through its full life cycle from creation through assignment, implementation/resolution, depolyment, testing and closure where participants are notified of progress through each stage of the change
Provides simple, user friendly and easily maintainable Management Of Change tracking/processing
Intelligent tracking software following a QA/QC process
Ideal software to help satisfy requirements of CFR 192.631(f) and CFR 195.446
Specification and Features:
User friendly and powerful Change Management and Trouble Ticketing system in many ways superior to various other products in the market at a fraction of the cost
Field proven and refined by thousands of users including various public utilities and multi national Oil and Gas companies.
Specifically addresses requirements of CFR 192.631(f) and CFR 195.446 dealing with Change Management where all changes go through a AQ/AC process and all participants are kept informed as a change goes through its various stages of progress
Uses ASP.NET 2.0 or higher MS SQL, 2000, 2003, 2005 or 2008, runs under Windows 2000, 2003 , XP, or Windows Server 2008
Specific priorities and categories to identify a problem
Any number of custom fields could be added to a ticket, custom fields could be manually enterable text, numbers, date or a predefined drop down list
Uses Projects and Organizations to segregate user access
Detail access is provided for each user per project as (no access, read only, read and add or comment, full access)
Allows attachment, encodes and saves attachments in the SQL database
Document management feature can also serve as a knowledge base wiki
Displays graphical attachments in body of the ticket
Full feature web editor with colors/fonts and spell checker
Generates email to subscribers when tickets are created/changed
Users can set/modify various levels of email subscriptions
Extensive search capability to find a ticket based on title, content or any other field
Drop-down provides easy access similar to Excel's auto filter
Ability to easily export tickets to excel spreadsheets
Configurable reports allow bar/pie/line or specific data report
Reports are defined in standard SQL language within the user interface
System can be set as redundant (dual hot) or as main/disaster recovery configuration. All servers are always in sync as a hot server, seamless redundant web access can be arbitrated in a round robin or hot/failover format
Automatic email to ticket generation capability is provided by poll of a specific POP3 mailbox
Database backups are configured as standard SQL maintenance plans