SCADA System Simulators and Tools
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Trouble Ticket Tracker:
Usage:
- Record and track system changes, maintenance issues or bugs through its full life cycle from creation, through resolution, testing and closure.
- Provides simple, user friendly and easily maintainable Management Of Change tracking/processing
Specification and Features:
- User friendly and powerful Trouble Ticketing system in many ways superior to various other products in the market at a fraction of the cost
- Uses ASP.NET 2.0 or higher MS SQL, 2000, 2003, 2005 or 2008, runs under Windows 2000, 2003 , XP, or Windows Server 2008
- Specific priorities and categories to identify a problem
- Any number of custom fields could be added to a ticket, custom fields could be manually enterable text, numbers, date or a predefined drop down list
- Uses Projects and Organizations to segregate user access
- Detail access is provided for each user per project as (no access, read only, read and add or comment, full access)
- Allows attachment, encodes and saves attachments in the SQL database
- Displays graphical attachments in body of the ticket
- Full feature web editor with colors/fonts and spell checker
- Generates email to subscribers when tickets are created/changed
- Users can set/modify various levels of email subscriptions
- Extensive search capability to find a ticket based on title, content or any other field
- Drop-down provides easy access similar to Excel's auto filter
- Ability to easily export tickets to excel spreadsheets
- Configurable reports allow bar/pie/line or specific data report
- Reports are defined in standard SQL language within the user interface
- System can be set as redundant (dual hot) or as main/disaster recovery configuration. All servers are always in sync as a hot server, seamless redundant web access can be arbitrated in a round robin or hot/failover format
- Automatic email to ticket generation capability is provided by poll of a specific POP3 mailbox
- Database backups are configured as standard SQL maintenance plans
Last updated:
(Mar, 2014)
(Mar, 2014)